Reach Out to Our Dedicated Support Team
Our team is ready to help. Your satisfaction is our priority
Got a question, need advice, or looking for help? Our knowledgeable team is here to assist you every step of the way. We’re just a message or call away, ready to provide the guidance you need.
Talk to a person
Our Dubai-based support team is available 24/7 for bookings, changes and anything the site cannot answer. Have your booking id or reference to hand and we can pull the reservation up immediately.
Booking already made?
For a confirmed booking, contact us rather than the hotel — the reservation sits with us, so changes and cancellations have to go through our team to reach the supplier.
Contacting us about an existing booking
Quote your booking id — it is on the confirmation screen, in your confirmation email and under My Bookings. With it we can see the reservation, its cancellation deadline and its payment status immediately.
Open My Bookings